How to Give Critical Feedback
Featuring Catherine Stewart
Why is it so important to be skilled at giving critical feedback?
It's essential if you're going to work well together over the longer term.
Need to ensure everyone understands standards; getting continuous feedback enables the team to hit goals and keep improving as individuals.
How can new managers develop their skills in this area?
Remember that you don't always have all the information; ensure you don't have a misinterpretation of the context for any observed behaviors.
Provide feedback immediately (or at least very soon) after noticing the behavior (also ensures if you have misinformation, it is cleared up quickly)
Give critical feedback in private (avoids embarrassment or awkwardness)
Ask the recipient how they think things went - it gives them a chance to provide full context.
Describe what you saw & the impact (e.g., how it influenced the meeting and the person's credibility, etc.).
Talk about how you would avoid the situation in the future and how you would do it differently (both manager & direct report); how can you as a manager help the person stay accountable to commitments and allow them to practice skill sets.
Pair negative feedback with positive feedback & recognition; see the situation holistically - pull out what did work and what the person did well (but don't fabricate it)